We are committed to delivering your hiking gear, luggage, and travel accessories safely and on time. Please review our shipping policy below.
1. Payment Method
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We only accept Cash on Delivery (COD).
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No electronic or online payment methods (credit cards, debit cards, PayPal, etc.) are accepted at this time.
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Customers are required to pay the full amount in cash at the time of delivery.
2. Processing Time
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Orders are processed within 1–3 business days after confirmation.
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You will receive a confirmation message/email once your order is shipped.
3. Shipping Methods and Delivery Time
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We partner with trusted courier services to ensure safe and timely delivery.
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Estimated delivery time: 3–7 business days depending on location.
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Delivery times may vary due to external factors (weather, courier delays, or holidays).
4. Shipping Charges
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Shipping fees (if applicable) will be displayed at checkout before you confirm your order.
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Some regions may qualify for free shipping promotions, which will be clearly mentioned on our website.
5. Delivery Rules
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Please ensure that someone is available at the delivery address to receive and pay for the order.
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Our courier partners may attempt delivery up to 2–3 attempts. If delivery fails, the order may be canceled.
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We reserve the right to refuse future orders from customers who repeatedly refuse or fail to accept COD deliveries.
6. Order Tracking
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Once shipped, you will receive tracking details (if available) via email or SMS to monitor your order’s status.
7. Damaged or Missing Items
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Please check your order at the time of delivery.
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If you receive a damaged, defective, or missing item, contact us immediately at [email protected] within 48 hours of delivery.
8. International Shipping
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Currently, we do offer international shipping.
9. Contact Us
For any questions or concerns regarding shipping, please contact us at:
📧 [email protected]