At Zoey Hikes, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Returns
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Items can be returned within 3 days from the date of delivery.
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To be eligible for a return, items must be:
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Unused, undamaged, and in their original packaging.
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Accompanied by the original receipt or proof of purchase.
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Products that show signs of use, damage, or alteration may not qualify for a refund.
2. Non-Returnable Items
The following items cannot be returned:
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Clearance or final sale items.
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Personal use accessories (e.g., water bottles, travel pillows) once unsealed.
3. Return Process
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Contact us at [email protected] within 3 days of receiving your order.
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Provide your order number, reason for return, and any supporting photos if the product is damaged or defective.
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Once approved, you will receive return instructions.
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The product must be shipped back to us in its original condition. Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refunds
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Once we receive and inspect your returned product, we will notify you of the refund status.
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If approved, your refund will be issued within 3 business days.
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Refunds are processed via online payment transfer to your provided bank account or preferred method.
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Shipping charges (if any) are non-refundable.
5. Damaged or Defective Items
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If you receive a defective or wrong item, please contact us immediately at [email protected] with details and photos.
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In such cases, we will cover the return shipping cost and process a full refund.
6. Contact Us
For questions regarding returns and refunds, please contact us at:
📧 [email protected]